Privacy and Data Protection Policy

The following data is kept on file for each client; name, address, contact number, email address, veterinary clinic and pet details.

We do not store payment details.

We do not share your data with any third party nor do we use it for  marketing purposes. We will only contact you regarding your booking.

The data is held securely in our online booking system. Information regarding yourself and your cat is displayed on the chalet door during your stay. This is vital incase we need to contact you in case of emergency. Once your cats stay has finished this document is shredded.

We have CCTV cameras on site as a safety measure to ensure your cats are protected as much as possible during their stay. We use the Ring system which stores recorded data. We are registered with the ICO for CCTV use.

Our consent form for your cat’s stay also includes a section for the use of photographs on our website and social media. We only use the cat’s name and do not ‘tag’ people in our posts.