{"id":463,"date":"2020-04-27T14:07:59","date_gmt":"2020-04-27T14:07:59","guid":{"rendered":"http:\/\/claremontcattery.co.uk\/?page_id=463"},"modified":"2026-10-22T16:51:05","modified_gmt":"2026-10-22T16:51:05","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/claremontcattery.co.uk\/index.php\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\t\t
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Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Generally this is the dull bit but we\u2019ve included a lot of important (and very interesting) information about bringing your cat to Claremont. We often update the terms and conditions so please take the time to read through them before each visit. The latest version is always available on our website. We ask that you please sign this electronically so we can keep a record but a reminder that the PAYMENT OF DEPOSIT IS TAKEN AS AGREEMENT TO THESE TERMS.<\/p>

Please check the opening times to make sure that we\u2019re not out doing the weekly shop when you arrive. A gentle reminder that we are closed on Sundays for collection and delivery, as well as being closed during the winter evenings. We also don’t open Saturday evenings so drop off\/collection must be during the morning slot.<\/p>

Opening times<\/p>

Our opening times are seasonal and can vary so please, please check them on our website before you drop-off\/collect your cat so that there are no misunderstandings. We can\u2019t stress this enough! Our opening times are:<\/p>

Monday-Friday: 10am-12pm and 5-7pm (We are closed in the evenings from the end of October half term to the beginning of February half term)<\/p>

Saturday: 10am-12pm. Sunday: CLOSED Bank Holidays: CLOSED<\/p>

Please inform us prior to your cat\u2019s arrival date whether you plan to drop your pet off in the morning or the evening on the date of your cat\u2019s arrival, if applicable. We would appreciate it if you arrived 15 minutes before our closing time to allow us to give your cat the care and attention it needs<\/p>

Out of hours drop off and collection are at the discretion of the owner and will be subject to a \u00a350 charge. Please don’t assume you can collect out of hours. It is by prior arrangement only.<\/p>

The Cats<\/p>

We want to make sure that we provide the safest environment for your cats when they stay with us. For this reason, we ask just a few things from you:<\/p>

Please transport your cat to us in a secure, escape-proof carrier, which we will store during your pet’s stay. If your cat is prone to travel accidents, and many are so please don’t worry, we would appreciate it if you line the carrier with newspaper to make the clean up easier for us.<\/p>

We ask that cats have been inoculated against cat flu, enteritis and preferably feline leukaemia within the last 12 months. It\u2019s essential that you provide the inoculation certificate prior to arrival, as this is part of our licensing conditions, and we cannot board any cats without it. Cats and kittens that are having their first set of injections need to have both vaccinations before boarding and also allow for the manufacturers recommended time frame for the vaccine to become effective. This is usually between 7-14 days and we strongly advise you check the time frame with your vet.<\/p>

No refund will be given for cats that do not have the correct vaccinations. We strongly recommend you send them to us before your cat’s stay so that we can check they meet our requirements. If you arrive without up to date vaccinations, this will be deemed a late cancellation. We will be unable to board your cat but the full balance will still be due.<\/p>

Please do share your cats medical history with us. It helps us to provide the best care possible for them. We also suggest you give permission to your vet to be in contact with us, should the need arise.<\/p>

No cats suffering from or suspected to be suffering from an infectious or contagious disease will be accepted. If this is found on arrival the full balance of the booking will be charged as it will be deemed a late cancellation. If necessary we will call your emergency contact to collect your cat. Please make sure that they are aware they are an emergency contact and are contactable.<\/p>

Every effort is made to keep Claremont flea and worm free. Please ensure that your cat is up to date with a VETERINARY PRESCRIBED flea and worm treatment. Over the counter or internet purchased products are not acceptable for boarding due to their low success rate.<\/p>

The Royal College of Veterinary Surgeons have updated their policy and the new guidance requires that a physical examination of the pet has to be performed every time any antibiotics, anti-fungals, antivirals and anti-parasiticides are prescribed, including for all prescription flea \/ worm \/ tick products. As a cattery this means that we will no longer be able to treat your cat for fleas or worms without a vet visit. If your cat is found to have fleas or worms our first port off call we will take them to the vet. We will take your agreement to our terms and conditions as permission to do this. The consult charge is \u00a342 plus the cost of the treatment. We charge \u00a320 for a vet visit plus \u00a320 for a deep chalet clean including flea spray. The total cost will be at the expense of the owner.<\/p>

As you can see if your cat arrives to us with fleas or worms it will be an expensive trip! PLEASE treat them at home with a veterinary prescribed treatment and check them with a flea comb before you bring them to us. We also reserve the right to request your cat be collected by your emergency contact, if we deem them to be a particularly bad case. The full balance for the stay will still be payable, as well as a \u00a320 charge for a deep chalet clean.<\/p>

We regret that we cannot accept un-neutered cats over the age of six months.<\/p>

Cats from the same family will be boarded together unless you request seperate chalets. We reserve the right to separate cats from the same family if we deem it necessary and to change your cats chalet should we find that it is not suitable for their needs. If cats from the same family need to be separated and a further chalet is required, the cost of the extra chalet will apply.<\/p>

We will provide suitable toys and enrichment for your cat during their stay, such as puzzle feeders, cat nip toys and cardboard boxes.You are also welcome to bring your own but please do not bring anything that represents a choking hazard, such as hairbands. Please inform us in writing if you would prefer your cat not to have access to the cattery provision.<\/p>

At peak times we may need to place your cat in a holding pen whilst we prepare the chalet between clients.<\/p>

It goes without saying that we will take every care with your animals but you do leave your pets with us at your own risk. By accepting these terms you are authorising us to call a vet on your behalf should we consider it necessary. We have an excellent relationship with our local vets in the rare cases that visits are needed. A visit to the vet will incur a \u00a320 administration charge and the cost of the treatment will be at the owners expense<\/p>

Parking<\/p>

Claremont Cattery is also our home and we have neighbours that we want to stay friendly with. As such, we\u2019d very much appreciate it if you could park considerately. When possible, please park in the paved area in front of the house, even if other cars are already there. Do not park on or over the shared driveway. To reach the cattery, walk down the adjacent shared driveway to the bottom of the garden. We\u2019ll be delighted to welcome you at reception. If for any reason the gate is closed please ring the door bell and someone will attend to you as soon as possible. We do not answer the doorbell outside of our opening hours.<\/p>

Charges<\/p>

Food, insurance, heat and VAT are included in the daily rate, inclusive of the days your cat arrives and leaves. If you choose to supply food for your cats that\u2019s absolutely fine, but please note that we\u2019re unable to offer a reduction in our charges. We also offer a bespoke menu of tasty treats for your cat. Please see our website for more details. The minimum fee for any booking is equivalent to a three day stay. A booking that includes Christmas or Easter break will be subject to a surcharge of \u00a325. Bookings made for boarding 1st January 2027 onwards are subject to a price increase. Please see website for details.<\/p>

Payment<\/p>

We require a non-refundable and non-transferable administration deposit of \u00a325 per cat at the time of booking. The balance must be paid by cheque or cash on arrival or internet banking cleared in time for your arrival – I\u2019m afraid we don\u2019t accept credit card payments. When the deposit is paid, and your booking is confirmed by payment receipt, you are agreeing to be bound by Claremont Cattery\u2019s Terms and Conditions of boarding.<\/p>

Cancellations and amendments<\/p>

We\u2019ll always do our best to accommodate a change in circumstances, we know things happen. However if you cancel or shorten the stay seven full working days or less before the start of your cat\u2019s visit then you are liable for payment of the value of the entire booking. Please inform us in writing either by email or post that you wish to cancel.<\/p>

We can usually extend the stay, but please be aware that this may not be possible at certain busy times of the year, such as Christmas.<\/p>

Abandoned Animals<\/p>

In the event of an animal not being collected within 7 days of the departure date, we will try to trace\/communicate with the owner\/emergency contact before proceeding with legal action. If the owner\/emergency contact does not make suitable arrangements for the cat to be collected and fees paid, then Clarmeont Cattery reserves the right to seek veterinary assistance \/ re-homing of the cat.<\/p>

Data Protection<\/p>

The following data is kept on file for each client; name, address, contact number, email address, veterinary clinic, pet details and emergency contact details.<\/p>

We do not store payment details.<\/p>

We do not share your data with any third party nor do we use it for marketing purposes. We will only contact you regarding your booking.<\/p>

The data is held securely in our online booking system. Information regarding yourself and your cat is displayed on the chalet door during your stay. This is vital incase we need to contact you in case of emergency. Once your cats stay has finished this document is shredded.<\/p>

We have CCTV cameras on site as a safety measure to ensure your cats are protected as much as possible during their stay. We use the Ring system which stores recorded data. We are registered with the ICO for CCTV use.<\/p>

Photo consent
We use photos of your cats on our social media platforms. We may share the cat’s name but never client information. If you would prefer us not to show pictures of your cat on social media, please let us know<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Terms and Conditions Generally this is the dull bit but we\u2019ve included a lot of important (and very interesting) information about bringing your cat to Claremont. We often update the terms and conditions so please take the time to read through them before each visit. The latest version is always available on our website. We […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-463","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/claremontcattery.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/claremontcattery.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/claremontcattery.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/claremontcattery.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/claremontcattery.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=463"}],"version-history":[{"count":36,"href":"https:\/\/claremontcattery.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/463\/revisions"}],"predecessor-version":[{"id":1070,"href":"https:\/\/claremontcattery.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/463\/revisions\/1070"}],"wp:attachment":[{"href":"https:\/\/claremontcattery.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}